Retailers can cancel their orders directly through the Retaillink platform within 30 minutes of placing the order, provided the distributor has not yet accepted or dispatched it. Once an order is marked as "Processing" or "Dispatched", cancellations are not permitted.
If you cancel a prepaid order within the permitted timeframe, the refund will be initiated automatically to your original method of payment. Please allow 5-7 business days for the amount to reflect in your bank account.
If you receive items that are damaged, expired, or not as described, you must report it within 24 hours of delivery. Please navigate to your Order History, select the order, and click on "Report Issue". You must provide photographic evidence of the damage. Once verified by the distributor and our support team, a replacement or refund will be processed within 3-5 business days.
Due to the nature of wholesale B2B transactions, returns are strictly limited to damaged, defective, or incorrect items. We do not accept returns for unsold inventory or buyer's remorse. All return requests are subject to approval by the respective distributor.
If you have any questions or require assistance with a refund or cancellation, please contact our support team at support@retailink.com.